Toby Carvery - Worthing

I was disappointed with my experience from beginning to end.  Improved staff training is needed, both in the kitchen and in the front-of-house. While the waitress was pleasant, her lack of communication skills and unfamiliarity with the Toby website, the Toby app, and Toby Wi-Fi were concerning.  Her continued response of "I don't know, I don't use it" was unhelpful, especially as I needed this information to address a customer issue and had no mobile data. She made no attempt to find out the information herself, and it took another employee who overheard some minutes & hassle later to resolve the query. The vegetarian breakfast was, unfortunately, one of the worst I have ever had. The sausages were soft, like theyd been microwaved, bland, and tasted bitter. The eggs were overcooked and lacked flavour, suggesting they may have come from caged hens. The beans were flavourless and watery, and the tinned tomatoes were more like puree, severely lacking flavour and appearing diluted. The mushrooms and hash browns were the only acceptable elements. Whilst one may argue that this is a good value breakfast, can it be said that it's still good value if the food mainly tastes awful, which this did? Either caused by extremely substandard ingredients or by being meddled with in the kitchen by inexperienced kitchen staff to improve profit, either way I wished that I'd kept my money in my pocket. My other option was Beefeater in Arundel which I wish that I went to instead, as this Worthing Toby was a truly wasted & costly effort to get to. See photos below, none of which have been filtered or colour enhanced. Come on Toby, you can do far better than this ...

We were pleased to be able to book a convenient slot in advance. Our server Tracy was incredibly helpful and really made the experience positive from start to finish. Helped us through the menu, as we were unfamiliar and made sure everything was just as we wanted. Good hot food with lots of choice, excellent value for money and exceptional service. Nice and easy for our family of five. Thank you Tracy!

Great meal here, as always! Leighton was carving and always has a good sense of humour and a smile. We also had Tracy as our server. We go to this carvery a lot and she frequently sorts out our orders. She often reminds me to scan the app for the loyalty card too! Great service, food and price! Would definitely recommend!