Toby Carvery - Walsall Broadway

Excellent location right near Walsall Arboretum; perfect for a meal after a nice walk. Loads of parking. Staff highly attentive, very friendly and helpful. I had encounters with 4 separate members of staff and each one was above average for customer service. Having not been to a Toby Carvery for years, a lady explained how everything worked (including the vegetarian menu). A staff member guessed I was looking for the drinks machine and directed me. After the machine was misbehaving slightly, the barman offered to pour the drinks for us. I noticed that waitresses cleaned up the tables and surrounding areas almost instantly, even after some pretty messy eaters. Likewise, the bill was issued almost instantly, meaning we all didn't have to wait around. It makes you wonder where they found these people. The food was great, as expected. It look around 5 minutes for my vegetarian meal to become available. Self serve areas full of fresh, delicious food. A very positive experience and definitely the best Toby Carvery experience I've had.

The carvers today at 12pm were fantastic and so organised. The 2 men were brilliant and worked so well together. Our server Layoni (apologies for the spelling) was fantastic and so helpful, I would definitely recommend this carvery to everyone. Brilliant service, lovely food and very clean. Overall spot on so well done and thank you 🙏🏼

I hate leaving bad reviews but sadly the service we recieved (and were made to pay for) was appalling. Decided to eat here Easter Sunday and it was suprinsingly quiet given the day. Plenty of empty car parking spaces as well as tables. No queue for the bar/carvery etc. We waited to be seated and then waited a further 20 minutes for the waitress to come back to take our order. Eventually gave up, and went to the bar to order as she still hadn't returned. (Eventually found the waitresses stood at the bar all talking together). Ordered 2 meat cavaries and 1 vegetarian carvary. After an hour my vegetarian carvary still hadn't arrived and I ended up having a plate of potatos and stuffing! The bill came and I had still be charged full price for a "vegetarian meal" of nothing but potatos and stuffing. Upon querying it I was told that it was the "discounted price". I do not call £12.99 for a plate potatos, stuffing and gravy "discounted". In fact I would call it the exact opposite. When stating this I was told by the waitress that I could have gone back up for seconds if I were still hungry? So yet again more potatos and stuffing. I ordered a vegetarian melt, I shouldnt have to fill up on vegetables due to their error. I was told that there was a lack of communication between the waitresses, bar staff, carvary staff and kitchen staff which meant my order had not been put in, but apparantly I still had my moneys worth and was charged £12.99. As we were about to leave, the manager came over and appologised and was told that when our waitress came over to take our orders she didn't put the order in? However, we informed him that we never had a waitress at all until our plates were cleared and no body had bothered to come and take our orders we had to serve ourselves for both food and drink. Safe to say, we won't be going back to this restraurant. The black mould all over the curtains and windowsils at our table, along with the massive hole in the cieling and cracks along the wall just shows the level of detail and cleanliness too. The table next to us was also dirty when we arrived and there were clean cutlery just placed on the chairs. We eventually watched the waitress clear the table, then take clean cutlery off a dirty chair and place it on the table to eat. Maybe I was trained differently or expect a certain level of hygiene, but placing cutlery on a chair that has had people sitting on it and children standing on it, and then place that on the table for people to eat off is certainly not how I was taught to set/wait tables. Really dissapointed compared to other tobys/restraunts we have visited.