Toby Carvery - Walsall Broadway

Excellent location right near Walsall Arboretum; perfect for a meal after a nice walk. Loads of parking. Staff highly attentive, very friendly and helpful. I had encounters with 4 separate members of staff and each one was above average for customer service. Having not been to a Toby Carvery for years, a lady explained how everything worked (including the vegetarian menu). A staff member guessed I was looking for the drinks machine and directed me. After the machine was misbehaving slightly, the barman offered to pour the drinks for us. I noticed that waitresses cleaned up the tables and surrounding areas almost instantly, even after some pretty messy eaters. Likewise, the bill was issued almost instantly, meaning we all didn't have to wait around. It makes you wonder where they found these people. The food was great, as expected. It look around 5 minutes for my vegetarian meal to become available. Self serve areas full of fresh, delicious food. A very positive experience and definitely the best Toby Carvery experience I've had.

My wife booked online via the Toby app and we visited The Broadway in Walsall this afternoon to celebrate our Wedding Anniversary. Upon arrival we joined a queue of people waiting to be seen/seated at the reception desk. After a 5 minute wait, and various members of staff walking past and ignoring us, we were finally seated. After walking past numerous empty tables we were seated in what can only be described as a walkway in front of a fire escape! Wallpaper peeling off the walls, damp visible and cobwebs hanging off the wall lights … romantic! We both chose to have the carvery and joined the queue. Seeing the turkey carcass that was left, I wasn’t filled with hope. My wife chose the turkey, I had what was left off the gammon and beef. We selected the potatoes/veg and went to our seats. The turkey turned out to be as dry as it looked, and my wife left all of it. The gammon was so chewy and the beef so fatty/stringy I struggled to chew them. Cold roast potatoes, hard peas, lumpy mash … I managed to eat the Yorkshire pudding. Only then when we stopped eating were we asked if everything was ok with our meals … clearly not! To be fair, I did get a refund for my uneaten meal, but as my wife had only left the dry turkey and eaten her veg they charged her for a vegetarian carvery! Not sure she managed to eat £10 worth of veg but hey-ho! As well as the disgusting food, you’ll get to ‘enjoy’ dirty walls, damaged seat covers, cobwebs everywhere … this place needs a bloody good clean and a refurb! Be warned!

Reviewing breakfast. Normally love a Toby Carvery but we went for breakfast today.. the food wasn't bad as such. But most of it was barely even warm. I ate all of mine... but temperatures need looking at for me. A hot breakfast should be hot. Nice place, friendly helpful staff.... literally just food temperatures let it down for us