Toby Carvery - Telford

My recent visit to Toby Carvery was a bit of a mixed bag. While there were some positive aspects, there were also several areas that need improvement. **The Positives:** * **Friendly Staff:** Our server, Nick, was very welcoming and attentive. The carver, Jake, was also professional and answered all our questions politely, even when faced with challenging customers. * **Good Food (Eventually):** Once the meat was finally cooked, it was quite good. **The Negatives:** * **Uncooked Meat:** Upon arrival, we were disappointed to find that the meat was not cooked and had to wait 30 minutes for it to be ready, despite being told it would only be 20. * **Lack of Allergy Awareness:** We were not asked about any allergy requirements, which is a significant oversight. * **Slow Dessert Service:** The desserts took a very long time to arrive and were incorrect when they finally did. * **Run-Down Establishment:** The restaurant itself is in need of refurbishment. The carpets were dirty, the tables were worn out, and there were broken tiles in the toilet. * **Missed Opportunity:** While we waited for the meat, we were offered pigs in blankets for £3.99. Considering the delay, it would have been a nice gesture for the restaurant to waive this small charge. **Overall:** Toby Carvery has the potential to be a good dining experience, but it falls short in several areas. The lack of cooked meat, slow service, and run-down establishment detracted from our visit. While the staff were friendly and the food was ultimately good, the negatives outweighed the positives on this occasion. **Recommendation:** I would recommend that Toby Carvery address the issues raised in this review to improve the customer experience. With some attention to detail and refurbishment, it could be a much more enjoyable place to dine.

We came for a family meal last night for my husbands birthday. The food was really tasty, both mains and puddings. The service was brilliant from the staff, especially Lewis, Amber and Nick. They went above and beyond for us and made my husbands time brilliant. For some of us our eyes were too big for our bellies but staff were wonderful and got us to go boxes to bring it home with us which made my children extremely happy! I could not fault our meal, treatment or experience in any way. Thank you for such a lovely evening!

Quite a regular here with my 2 kids, but today i took a gentleman that i support. We both had the famous carvery, which was lovely. Plenty of meat carved and put on the plates, which is always good. The staff were friendly and helpful as always, and Helen, the lovely manager, helped me to get my gentleman’s food. Top marks, and thanks for the help.