Slug & Lettuce - Swansea

Update: looks like the owner replied, and then deleted the reply..! See photos! - I wonder what it said. As a fellow business owner, the best feedback you can get are the bad ones. It gives good insight to the parts of the business that needs cleaning up. So by all means, follow up with me and I can help you improve your venue. It has so much potential, it's a lovely building, just gotta put happy and friendly staff in there. Our waiter was lovely, great attitude, and great sense of humour, even when under pressure. Original post: Staff messed up the burger order, and then he rolled his eyes at my partner when she politely reminded him what we had ordered. He gave a bit of attitude saying he'd already brought that out. The customer is always right, be polite. Should have been apologetic, the result would never be worse when apologetic. He uttered "well I'm going to have to swap it out then aren't"... Came back to the table with this disgusting mess. The meat was dry, and tasted like it was cooked over 24 hours ago.

Very great service and atmosphere from Jon and Josh today! Smiley services and very happily and bubbly characters. Food was lovely and would highly recommend x

I highly encourage making reservations in advance to ensure a delightful experience and avoid lengthy waits for a table, especially on Saturdays. Sundays offer a tranquil and leisurely atmosphere, perfect for unwinding and engaging in unhurried conversations. While the staff provided exceptional service, there might be an opportunity to improve the communication regarding promotional offers at the tables. I suggest visiting to savour the delightful cocktails, particularly on a less busy day. Additionally, they offer engaging cocktail master classes for those eager to refine their skills.