Ego Shrewsbury

Enjoyable evening at The Grapes. Staff were very friendly and accommodating. The food was decent - see below for portion size. We ate 1 hour after arrival, but it was a Saturday evening to be fair. They add 20% service fee to your bill which we weren't anticipating. One course worked out about £30 a head. Lovely atmosphere and friendly staff if you fancy a nice meal out.

I came here today to do some work... I spent the whole day in the company of the staff... An incredible team of people work here. The main floor staff Emily, Lizzie, Jack, and Louise all did their level best to help and accommodate us during our visit, they were also extremely attentive to all the visiting customers. The chef in the kitchen was another fantastic Ego colleague, he too was very welcoming when we arrived on site and throughout the day helped facilitate our work. The whole venue looks stunning with a lot of attention to detail and cleanliness, This site has a large function room, a beer garden and a bowling green. What I really like is you can see into the kitchen from the restaurant seating here, I feel being able to see the chefs preparing and cooking food in a shiny sparkling kitchen always gives me extra confidence that the chefs have high standards... The food coming over the pass looked amazing... You can see why The Grapes is such a popular place to eat. This pub also has some really beautiful & unique lighting (I got some inspiration for own home while working here )...🤔 Thank you to the team here for looking after me and my colleague today... Very much appreciated 🙂

We booked in for afternoon tea on a Saturday afternoon, the place advertises itself as pretty upmarket and polished but the reality left a lot to be desired. I'm not a complainer by nature, so it's tricky when things are disappointing to speak up. This was just one of those moments. I'm not going to complain as it would certainly take more effort for me to complain than the staff were prepared to put into serving. As always, I just won't go back and withheld the tip to show, in a very British way, just how annoyed I was. The staff were dreadful, hassling us for a drinks order before we had even sat down. The drinks arrived and we didn't have any other contact until half an hour later when the afternoon tea was plonked onto the table. Plonked as in knocked my hand away in the hurry to put it down. 'yes it's for two people ' was the only speech before the waitress headed off. I should mention that when we arrived we did say we were here for afternoon tea and had no dietary requirements. Although the fact there was literally nothing to say about the afternoon tea speaks volumes. Personally, when the lady delivered the food I would have assumed it was a reasonable point to ask if we would like some tea with our afternoon tea. Unfortunately it took another 15 minutes to get some attention to order that and even then there was no choice offered or any mention that there was complimentary refills. Having failed dismally with service and delivery, you might think that the actual food would make up for it, but alas no. Sandwiches were ok but not great, the prawn sandwiches must have been kept uncovered in the fridge as the bread on these was going crispy. The fish cake was pretty good but the falafel was laughably bad. I mean dense frozen party food style. The cakes were mixed. The lemon tart packed a punch but had soft/soggy pastry like it had been kept around a bit too long. The Bakewell slice was pretty good but the brownie was not. It was more like a thin layer of brownie on top of a torte. Either way, not tasty enough to justify the calories. To top it off, literally, were the scones which unbelievably were very badly made! The rise was non existent and as such the top half was edible but the bottom half was just dough. The jam seemed to be some kind of syrup, it wasn't all the things you associate with good jam, instead it was cloying and sweet. I could feel it on my teeth for hours afterwards. As an opportunity to demonstrate to customers that they should come back for a proper meal it was an abject failure. I would question paying £15 for scallops made in a kitchen that can't make scones or falafel. This sort of place staying in business amazes me, the fact that people return there amazes me. I can only assume that some kind of kitchen disaster occured which led to our poor experience and that usually they aren't that bad