Toby Carvery - Lincoln

Probably the worst service I’ve ever experienced, booked a table for 2:30 came in and waited for at least 5 mins to be served, bare in mind multiple staff walked past and the manager was just sat at the corner table doing nothing and didn’t acknowledge us once. Once we were seen and got our food, 2 of the waitresses were slagging off a customer in front of us which I was shocked about. The most unprofessional place I’ve ever ate at, half the staff were either outside in the smoking area chatting or inside chatting the so called manager in the corner doing nothing eating food out of a takeaway container. You could hear the rock music blaring from the kitchen and loads of tables with dirty plates on which weren’t seen to and there was maybe 10 customers in total in there. This place really needs looking into as the relaxed management style is very unprofessional and not a great experience for customers at all.

Well what a mistake to choose this place for breakfast this morning. On arrival there was no one on the desk so after waiting a bit I went to the bar where I spotted a small queue. I queued for a while before paying for a vegan breakfast and coffee. I was given a mug with a knife and fork wrapped in a serviette. I wondered off and made toast and grabbed a coffee. Then I went and picked up some hot items, hash brown, beans, mushrooms and chopped tinned tomatoes (yuk). I’d long finished this food when I remembered I’d expected some vegan sausages. The staff member said they were being cooked and she’d bring them over. Eventually I got three cold vegan sausages and an apology for the wait. I returned to the self help counter but there was a long queue. I pushed in as half the food was on my table but this time there were just a few dregs in bean bowl. There were no hash browns but there were plenty of mushrooms and more of the tinned chopped tomatoes. Twice my coffee had gone cold and the half finished cups weed in table sling with cold toast and melted butter from fiercely hot plates. Despite lively seating and large windows in lofty interior this was the most miserable breakfast experience I’ve had. Premier Inn and Travelodge do something similar but better as there is always staff around. The counters contain cold breakfast selection (continental), there is wider range of pastries, warm not hot plates and the coffee is better. Importantly you can get all food items on the same plate at the same time even though they cook to order vegan sausages. The Toby Carvery breakfast experience is really poor quality, appalling service and requires too much queuing.

Courtney our waitress was exceptionally good. We had our 6 foster children with us who are all under 8. She made sure we had everything we would want like colouring, hats, special cutlery seamlessly which made my birthday treat even better. Even though it was a quieter night the food was very fresh and tasty on the carvery. Thank you.