Hotel Du Vin Henley-on-Thames

I recently stayed at this hotel and, while there were some definite positives, there were also some significant drawbacks that impacted our experience. Pros: The bedroom was spacious, providing plenty of room to relax. The toiletries were lovely, and the large towels and bathrobes were a luxurious touch. The bathroom was massive, which added to the feeling of comfort and space. Breakfast was fantastic, offering a great start to the day with a variety of delicious options. Cons: Unfortunately, the cons were quite significant: Parking was poorly signposted, both on the website and at the hotel itself, making arrival unnecessarily confusing. The TV in our room worked intermittently, and when we were moved to a second room, the issue persisted. Throughout our stay, we often felt more like a burden to the staff than valued guests, which was disappointing. The most frustrating issue was with the heating. It didn’t work in our first room, and when we reported it, the staff seemed unsure why. We were moved to another room, but the heating was also faulty there. We overheard other guests at breakfast mentioning that their rooms were cold as well. Eventually, staff admitted that the heating had been down since the weekend. It was frustrating that they initially implied the problem was isolated to our room when it clearly wasn’t. This lack of transparency felt almost like gaslighting, which isn’t acceptable, especially given the hotel’s price point. Overall, while the rooms were comfortable and the breakfast was excellent, the issues with heating, communication, and customer service significantly impacted our stay. For the price, I expected much better treatment and honesty from the staff.

This was our second stay here as it is in a great location and Henley is just lovely. Again the bed was extremely comfortable and the toiletries luxurious but, there were a few niggles. There was a bath in the actual room in a bit that jutted out over the courtyard with venetian blinds at the windows, unfortunately the blinds didn't fully block out the outside lights so our room was never in darkness and, as a light sleeper, this wasn't great at all. Also, the toilet cistern could be heard constantly trickling, it didn't stop. We didn't have an evening meal here so can't comment on that but breakfast was good. Loved that there was a decent coffee machine that you could use as often as you wanted. We couldn't park at the hotel but it was only a fairly short walk to the station carpark where we could park overnight. All in all we enjoyed our stay and would come back.

We held a family celebratory meal here last Saturday for my mother's 100th birthday. catering for 30+ family members. The events team were superb. Imogen very friendly and efficient with the organisation. The serving team led by Roshan in the evening were lovely. They even presented mum with a large bunch of flowers. We had a wonderful evening.