Toby Carvery - Kenton Bank

Dropped by Toby’s on a weekday evening and had a pretty good experience! Our server Sam got us seated and served our drinks quickly. It was quite late so not all the meats were available anymore, but the roast beef we had was well cooked and the Yorkie pudding is one of the best I’ve had. Seems a bit understaffed but the servers were def trying their best. Would come back again.

OK so this was Easter Sunday and I know things would have been quite busy, so when I took my elderly Mum here for Sunday dinner I had already accepted what I have just acknowledged. However, that is where the good news stops; I'll just cut to the chase - IT WAS COLD AND I MEAN VERY COLD. Most of the things that had been on offer in the pots at the carvery servery were empty so I'm guessing they had been there for quite a long time but we persevered anyway. My Mum was really struggling with the cold food and lack of gravy (as the containers that were supposed to contain gravy were simply empty); eventually my Mum just gave up on her dinner. We did raise this with the staff when we asked to pay. Of course we heard staff asking other customers if their meals had been alright but I feel they were just being polite when they said yes fine - because they just weren't. Being honest the staff were really nice and we were offered some free puddings but declined (two bad courses won't make up for one dreadful main course). The manager Chris did adjust our bill to reflect our negative experience and being honest he seemed to listen to what we had to say - but honestly Toby Carvery - this is your business and it isn't rocket science. If your business relies on good food and hospitality, then at least make sure you have things available and at a temperature that could be described as fit for purpose. Looking back, if Environmental Health had checked those temperatures you may have had a bit of an issue. In addition to this, the website offer stated 25% off all (QUOTE ALL) mains up to 20th May 2025. This being the case, PLEASE then don't hide and exclude Sundays in the small print - at least have the decency to be up front about your offers - I felt it was deceptive at best! Looking back when I arrived home, I looked at the rest of the reviews for this carvery and I wish I had looked before I booked. I find it astonishing to find a LOT of other people stating their meals were cold. May be a great idea to sort this out and stop saying thank you to people for leaving honest reviews and actually do something about it. Disappointed Tim

Dry meat, very few veggie options (no turnips), burnt yorkies, portion sizes are also less compared to other Toby's. Not recommended.