Hotel Du Vin Newcastle

The hotel is very nice, set in a great location with easy access to Newcastle city centre and the quayside. The biggest let down was checking was meant to be at 3 room,wasn't ready for another hour, and two of the lights weren't working and there was a gross dirty top down behind one of the chaise lounges in the room and all they did for the delay was give a complementary glass of champagne. The cooked full English breakfast wasn't great but the continental breakfast was somewhat okay.

Wow! Stayed here for our wedding anniversary… and what a treat it was! Absolutely stunning hotel, great rooms with fabulous attention to detail! Lovely products to use, even a bath bomb was provided! Got a lovely treat of a bottle of bubbly in the room when we arrived too x staff were great! Service was fabulous! Only wish we could have stayed longer x

A Sunday lunch to remember.. First off, we asked to have the £20 roast beef and a drink as advertised on the menu, but after much back and forth we were told it was only available 5-7pm, which it did not say on the menu. We were told we had to have 2 courses for £30 even though we all just wanted one course. Secondly, the starter was a buffet which 2 of the party chose, except the waitress didn’t realise, and so the mains came within just 5 minutes of ordering, before those having a starter had managed more than a mouthful. Then the meals came out- one burger had relish on though we asked for it without, which while often happens so is nothing major, only added to the frustration of this particular experience. 2 people had the roast beef, which was akin to half a pack of supermarket sandwich meat- I have never seen such thin meat served at a roast. Also, the stuffing which came with the chicken was mostly burnt, and rather than just bringing new stuffing, they tried to take my plate away to amend this while I was actively eating. We were offered free dessert, and despite feeling ready to leave we did order some and these were good, particularly the crème brûlée. But the cherry on the cake was when the bill arrived. We were told they waived the service charge, charged for one course each, and gave us 10% off which sounded very reasonable. We were given a bill of approx £100 for 5 people for 5 mains (so still more than the £20 drink/meal combo on the menu!), which we were happy to pay. But then the bill was whisked away from us when we tried to pay, and replaced with a bill for over £130! As you may guess, we paid the £100 bill, not the second amended one (I’m also not sure where the 10% off went). All in all, below average food at a high price with service that was a disaster. We had been looking forward to this for weeks, and unfortunately will remember it for all the wrong reasons.