InterContinental London Park Lane

Many thanks to the Intercontinental team for their warm welcome. The breakfast was wonderful. We were seated by SVEVA, who was helpful, kind and truly everywhere. She deserves admiration and praise. Then we were seated next to Michela, who took excellent care of us. And finally, thank you to Freddy for this opportunity to chat in French and for his professionalism. He too is everywhere and very committed, always ready to respond to customer requests. Thank you so much for this wonderful experience. Best wishes to you all.

Disappointing Stay — Not Worth the Price We stayed for three nights and, unfortunately, found the experience quite disappointing. While the doormen were consistently friendly and welcoming, the reception staff fell short — often curt and unhelpful. One receptionist even snapped, “Do you mind me using the desk?” as I was speaking with a colleague, in an unnecessarily rude tone. The only member of staff who stood out for their kindness and professionalism was the concierge, Victor. He was thoughtful, helpful, and gave us great local tips — a bright spot in an otherwise underwhelming experience. When we arrived at our room, an extra bed had been set up for our daughter — which came with a £60 per night surcharge. Shockingly, the sheets and pillow on that bed had visible bloodstains. Thankfully, the staff member who set up the bed was kind and quickly replaced the linens. On our final night, our room was disturbed by loud music well past 11:30 p.m. We could clearly hear songs like “Sweet Caroline” playing. When we called down, we were told — with an apology — that the music would continue for another 30 minutes. They did waive the extra bed fee for that night, which we appreciated. We love London and can’t wait to return — but we won’t be staying here again. For the price, the service and quality simply didn’t measure up.

Had the most amazing afternoon tea, and free flowing champagne which was a birthday treat for a friend. The delightful Olivia attended to our every need and was such a well spoken, well travelled and extremely informative member of staff. She gave us a thorough run through of the many ‘Royally themed’ picnic inspired afternoon tea delights. It was an absolute pleasure to be in the company of such a delightful young lady. She is an absolute credit to the establishment and they are very lucky to have her. I would definitely recommend afternoon tea at this hotel, it was fantastic.