Toby Carvery - Badgers Mount

I visited here for a family meal, and we all chose the carvery option for our main. The main carvery meal was nice, however, there was a ten minute wait to be served at the carvery deck and some of the vegetables and the vegetarian gravy were not very warm. The portions for the main carvery were extremely good and the meat was very well cooked. Some of our party had dessert and all desserts were very nice. One of our party had an allergy and this was taken extremely seriously. An iPad was provided with all possible menu options so each possible choice could be checked for potential allergens. The member of staff also said there was an option to have the vegetables steam cooked separately if required. This part was excellent and should be commended. Overall we had a lovely meal but the restaurant did get very busy around standard meal times. Would recommend.

Our server Ryn was absolutely first class. She paid attention and was careful to get everything right. She was very kind and helpful when my daughter, who has a gluten allergy, ordered her food. Attentive, friendly and there when you needed her.

This review is a bit late due to me being away. My husband, son , granddaughter and myself had a Sunday carvery here - it was around February time. The food was OK a bit on the cold side but the real issue came about when we left some meat on all of our plates. I asked the woman that had served us if we could have a doggy bag to bring the meat home for our dog - she refused saying we couldn't take the meat (we were about to pay for!) as it wasn't allowed - when I pointed out that it was being paid for she stated that the food was "unlimited" and began removing our plates from the table - I'm assuming the meat was then thrown in the bin!!! So this was preferable to us taking OUR leftovers for our dog?? We all found this woman's manner to be quite rude and certainly not someone fit to be dealing with the public - unfortunately we didnt get her name! We then made the mistake of ordering dessert - mine was some sort of crumble with custard which to my utter disgust after a couple of spoonfuls I found a very long black hair caught up in the crumble mixture - I felt sick! I called the rude waitress over and showed her and told her how disgusted I was and that I wouldn't be paying for it! I find it hard to believe that it's not compulsory for staff working with or near food to wear hair nets or some kind of hair covering! Needless to say we will not be returning to your restaurant again and certainly won't be recommending it to anyone. Deal with your rude staff and your unhygienic food issues!! In reply to your response I would like to add that most restaurants are "eat in" restaurants as you stated! . I found your comment about us having the option to have had a "take away" quite sarcastic to say the least! We are talking here about left over food by ourselves to be given a doggy bag to take home for our dog and not a take away meal!! Most Restaurants that I have frequented offer this to their customers without question including much more up market restaurant's than the toby carvery but it would seem that your policy is to bin left over food that your customers pay for!! I also found your comment about me finding a very long black hair in the dessert very blaise by stating that the cost had been deducted - it should never have happened in the first place - as a manager these are the things that you should make sure are in place first and foremost - making sure your staff were properly attired for working in a food environment but it seems more important to you that your customer's leftovers go in the bin!! SHAMEFUL!!