Carluccio's St Pancras

The location of restaurant was great and had view to trains and the beautiful status in the level 2 of St pancras station. I ordered the chicken Milanese burger, the burger came with fries. The taste was fine and the fries were crispy.

Very disappointing. Had 90 minutes before my train which I thought was plenty of time. Food served 70 minutes after arriving! Then 1 out of the 3 was the wrong order, we asked for diary free but got gluten free. Then had to wait another 10 minutes. I had to leave to catch my train and was unable to finish the meal. The sparkling water was warm and they had no ice, so they provided some what appeared to be ice scrapings from the freezer. They forgot about the bread selection starter. The restaurant was very quiet, so not quite sure why the service was so poor.

I decided to stop for some food while waiting for my train, this is a decision I now deeply regret. Despite being a solo diner and simply wanting to order a dessert, it took nearly 20 minutes for someone to take my order. It was frustrating to see other guests who were seated after me already being served their drinks while I hadn't even been able to place my order... Fortunately, I did not have to endure an additional wait for the dessert menu, as I had already made my selection before arriving at the restaurant. When my food arrived, the pastry was lukewarm. The presentation was lovely, but the portion size did not justify the price. No one checked if everything was alright with my meal, even after I had finished. It was then an incredible challenge to receive my bill. The waiters seemed to avoid making eye contact, so it took a while to even be able to ask for it. Even after asking multiple servers, it took another 25 minutes for the bill to arrive. It was frustrating to feel neglected, and it seemed like other customers were receiving better service. To make matters worse, the card machine stopped working when I finally received the bill. Granted, this is not the restaurant's fault, but it undeniably adds to what was already a long list of negatives about my experience. Overall, the dessert was satisfactory; however, it failed to compensate for the subpar dining experience. I perceived a lack of hospitality and deeply regretted having spent money and time in an effort to utilize my time well while awaiting my train.