Aqua Shard

Lovely for the view, good food that’s cooked well, but the Tuesday lunchtime service is a little hit & miss. My girl friend & I had the £85pp lunch experience which incl a guaranteed window seating, glass of Bolney Sparkling & the 3 course menu to celebrate our joint bdays. We arrived at 12 noon & the restaurant was busy enough half hour later. The Portland crab starter was OK nothing to shout about. The grilled Octopus starter was cooked well. Both the mains of the duck & venison were cooked very well -so those were winners. The custard tart dessert was also good. As we had a bottle of sparkling water + mint tea + extra glass of red wine + 15% service charge, our bill came up to £150pp which was expected of the venue & views. The hit & miss service I meant was attention to detail ie. I was laid a dirty fork in front of me & had to tell the waiter to change it; the waiter took away the ice glass to replenish but never brought it back; we were served our mains & I waited for 5-10min as my accompanying wine hadn’t arrived & had to ask for both the wine & some black pepper. Then the ladies toilet only had 1 cubicle working with a queue of 4-5 ladies waiting. Experience left us full, still a 4* solely based on food & atmosphere, but underwhelmed by the expected experience standards.

I want to extend a heartfelt thank you to the incredible team at Aqua Shard for their outstanding service and hospitality. From the very start, Gillian’s prompt and helpful responses to my inquiries set the tone for a fantastic experience. A special shoutout to Jonathan, who truly went above and beyond throughout my visit — his attentiveness and genuine care made a lasting impression. I was absolutely delighted to be seated by the window with a breathtaking view of Tower Bridge, and the team graciously accommodated a switch to the signature seasonal menu, which was a lovely surprise. To top it all off, the thoughtful birthday gesture — a sweet birthday tart and warm wishes from the team — made the celebration all the more memorable. The ambience, food, and service were all exceptional. Thank you again to everyone at Aqua Shard for making my visit so special — I can’t wait to return!

Enjoyed the Peter Pan tea very much. Beautiful presentation and delicious food in a beautiful atmosphere. Definitely a highlight of our London trip and great for a special occasion. For the price would’ve appreciated a little more timely attention of the servers for drink refills and more thorough descriptions of the champagne upgrades as this was something I was interested in. But this was a very small inconvenience for an overall wonderful tea.