Gino D'Acampo - Liverpool

WOW - You can see across the whole of the city of Liverpool. Then come the evening the sunsets are immense as well as seeing the city in lights. We were in awe of the view. Next day we headed up for light dinner instead of the beautiful Gino D Acampo restaurant downstairs. Food was OK - wine was deliciously chilled. Staff were very helpful and friendly. It was a nice change. We ventured out onto the terrace outside. You really don't want to miss a visit here - even just for the view.

We recently stayed at INNSiDE by Meliá Liverpool and visited the 360 Sky Bar during our visit. There had been a slight mix-up with our room – nothing to do with the Sky Bar – but we ended up speaking with the Sky Bar Manager, Hayley who had warmly greeted us on our arrival. She truly went above and beyond for us. We had been given some drinks tokens as a goodwill gesture, and we asked if we could have something other than Prosecco, as we were hoping for soft drinks instead. When I explained to Hayley why we’d been given the tokens – even though the issue had nothing to do with her or her team – she took the time to really listen and understand what had happened. Hayley then went out of her way to speak with the hotel management to see what could be done to make our stay special. Again, this wasn’t something she needed to do – it wasn’t her department – but she genuinely cared and wanted to help in any way she could. She made our daughter’s 21st birthday incredibly special and memorable – she absolutely spoiled her and made her feel like a VIP. We went on to have some cocktails which were delicious and the desserts here are so good too! Views from here are stunning, especially at sunset. Hayley is an absolute credit to the Sky Bar and the hotel. Her hospitality skills are exceptional, and her team is clearly a reflection of her brilliant leadership. We felt truly looked after, and she turned a frustrating situation into a really positive experience. Thank you, Hayley – you made all the difference!

We arrived and were seated by a very friendly and helpful member of staff (with colourful hair) who greeted us in the lift and brought us promptly to a very nice seat with a great view, sadly she didn’t serve us. A few minutes later we were moved by another member of staff, to a much smaller table with a restricted view. Following that, I found service to be quite slow, and noted a few faults with the unisex WC, including an obstructed smoke detector and broken lock.