Chez Mal Leeds

Really Disappointed – Not What I Booked or Expected I don’t usually leave reviews, but I felt I had to after this experience. I booked a Club Deluxe Room through Booking.com, but when I arrived, the check-in staff told me they had a Twin Room booked instead. I showed them my confirmation, which clearly stated Club Deluxe, but they wouldn’t take any responsibility. Instead, I was told to take it up with Booking.com — as if it had nothing to do with them. That didn’t sit right with me.It’s probably worth reminding the hotel staffthat Booking.com is an intermediary service that connects guests with hotels and charges hotels a commission for doing so. Booking.com may handle the reservation, but at the end of the day, I paid the hotel — and I expected them to honour the room I booked. A hotel that values its guests would at least try to fix the issue or find a solution. Instead, I was downgraded to a smaller room and still charged the original price for a larger room (I paid for Club deluxe as stated above). The room itself was disappointing: small, extractor fan wasn’t working, and the cupboards were visibly scuffed. Not the kind of room I thought I’d be getting. They did offer a late checkout, which I appreciated, but I still had to ask housekeeping to lower their voices in the hallway while I was trying to rest. Honestly, if I had known the room I booked wouldn’t be available, I would have booked elsewhere. I left feeling really let down by the lack of care and accountability. Not an experience I’d want to repeat.

Good points. Price was excellent, same price as Travelodge over the road and way way better. A nice room with a massive comfy bed. Clean and very plush. A decent size room and the shower was epic. Friendly staff and an altogether nice environment to be in. Things that could be better. Booked online and paid in advance which is great…. Then it was over complicated by them phoning and asking if I was coming alone (booked for 1 and paid for 1)… arrived to discover they’d added someone to my booking and wanted money for additional breakfast etc… got sorted but, why over complicate it? Couldn’t get TV to work (minor issue) A beer was £7.20 (!!!) in the bar. £7.20!!!! Location was noisy, a lot of noise from street late into night. Hotel was noisy from very early on. Overall… much better than average chain hotel and in a handy location. Comfy and clean but if you want a pint, there’s many excellent pubs within a 5 min walk.

I've been stopping here on a regular basis and wouldn't stop anywhere else. Staff are very friendly and experienced with a professional outlook. The rooms are serviced well and maintained to a high standard. The cocktail bar 🍹 is well stocked, and the drinks are served to a very high standard 👍 There is a bonus too. If you have more than a 1 night stay you can forfeit a room clean for 2 free Cocktails at the bar. Also, as it was my wife's birthday, we were upgraded with our room and 2 complimentary drinks at the bar from the reception staff. Thank you to all the team for a fantastic stay ⭐️⭐️⭐️⭐️⭐️