Toby Carvery - Morecambe

We often visit The Toby Carvery in Morecambe and have always been very happy with the experience , that is untill today . They were very busy which is great to see . We waited in a queue to be shown to our table . A male member of staff was at the desk . When our turn came he walked off to clean tables and we were left waiting . He eventually returned and asked if everything was ok . My husband replied not really we have been ignored . We were down to our table by the same bake member of staff . He asked us if we wanted pigs in blankets , a question I have never been asked before . I thought he was asking if we wanted them as a starter. When I questioned this he said Iam asking you a simple question , do you want pigs in blankets all you have to do is say yes or no . This was in a crowded Resturant and icwas made to feel completely stupid . That behind us we sat down ready to queue for our carvery. My husband went first . When my turn came to join the queue there was a lady in the queue in front of me . As she got to the counter she was joined by the rest of her family who jumped over the barrier and joined her , all demanding different things on different plates . By this time I was very stressed and left the queue without a meal . On paying the bill we were served by the same male member of staff who seated us in the beginning . I feel he needs to learn some people skills and perhaps smarten himself up a bit . To add insult to injury I was charged over £3 for a drink I didn’t have . . I must add a very sweet female member if staff was very understanding of the whole situation .

I’ve never ever had such an outstanding pleasant service as I had today from Jacks. Jacks put a smile on our face the minute we sat down. She was incredibly warm to us the whole time. There was even a problem with the oven and she was the reason our mood didn’t change because we knew we were in good hands. Jacks made our meal x10 better by far.

We enjoyed the food when we visited this week, except the peas which appeared to be a mix of a freshly cooked batch thoroughly combined with yesterdays batch of dry hard off colour peas. We were disappointed with our server Jacks. She pretty much ignored us, we had to flag her down every single time. We asked for the bill after our main course, as we said we didn’t want dessert. She twisted my arm that the kids should have pudding because it’s included in the price. I had already made her aware of the 25% newsletter signup code we had, we’d even discussed it to some extent, and I’d shown it to her on my phone. So she brought the kids puddings. When she eventually had the time to bring the bill, we were charged the kids 2 course meals plus the additional kids puddings. When I questioned her, and explained that she knew i had a 25% off so shouldn’t have told me the pudding was free if that’s how it works, she ran off saying she’d see what she could do. Clearly she had no intention of doing so, as she totally ignored us again until we eventually flagged her down to pay her. Also, I did complain (privately) on your website, but complaining publicly seems more appropriate in the absence of a private reply.