Inamo - Covent Garden

Dinner with the family. We had high expectations because we love Asian food. The menu on the computer table looked cool and attractive so we had high expectations. We entered the restaurant, our order was waiting for us. The menu was easy to use and matched the pictures and description. The service was very good. A little hot in the restaurant space but reasonable. Then the dishes arrived at the table. There were 4 of us and we ordered 9 dishes. We said if we wanted, we would take more. Very small dishes arrived. Most of them were not tasty. Strange and unbalanced seasoning. The main dish. which was delicious was the fried cauliflower. We decided not to order anything else. We went to finish our dinner somewhere else. We left very disappointed

We were charged a technology fee for using the table menus while no other menu alternative was offered. While ordering the table menu crashed multiple times and everyone in our party agreed that we would have preferred paper menus. Several of the staff didn't really listen to us. We arrived with our party and needed to wait 5 minutes to be seated which was not an issue, but during that 5 minutes the same staff member irritably asked us 3 times about our reservation and each time we said "we're already waiting to be seated, thank you". Another staff member decided to show us how to operate the screens which was not necessary at all because one of our party had eaten there previously. A quick "have you eaten with us before?" would have been useful here. The food arrived fairly quickly but not always to the correct table. I asked twice if the dish I had just been handed was vegetarian and the server said "yes both times" only for my first bite to clearly reveal meat. I passed the dish along to a friend, but it was frustrating experience. All in all, some of the dishes were delicious, the Tamarind Mushrooms were beautiful! But with the unexpected (and mandatory) technology fee (£7.96 per table) + 12.5% service charge on top of already over priced dishes and infuriating table menus and checked-out staff this is not a place I'll be recommending to anyone.

We make an effort to visit this place every month, and the entire team consistently delivers an amazing experience, particularly Sumana, though everyone is wonderful. The food options are delightful, even for someone like me who enjoys milder flavors. There’s truly something for everyone. The modern atmosphere and interactive touchscreen ordering system are outstanding—definitely a step up from using an app at other restaurants!