Toby Carvery - Bridgend

We didn't give five stars due to dirty plates 🤢 and two rude and dismissive chefs. 👨‍🍳👨‍🍳👎👎 Otherwise, the service from Stacey was super friendly and impeccable 🌟 and the food was delicious. 👌 When going up to start our vegetarian carvery, we were both given plates with dried food on the bottom! 🤮🤮🤮 When asking the chef for clean plates, we received no apology, a shrug and a grunt. We were then provided with two new vegetarian plates which were also dirty underneath. By this point, the chef had gone into the kitchen so we asked another chef for clean plates again (third time lucky? 🤢). Still grubby on the bottom but we were holding up the queue so took the best out of a bad bunch. Still no apology from the chefs. The one chef was tall with longer curly-ish dark hair and the other one was short with short dark hair. It was 2pm on Easter Sunday 2025. There was also a young waitress "working" towards the fire exit who kept on sneaking off to the toilets for long bathroom breaks. 🤫🏃‍♀️ We bumped into her in the toilets where she was playing with the sinks for an abnormally long amount of time.....🤔 Her uniform was incredibly grubby and had food all over it. (understandable due to her job but this looked like she'd fallen into the carvery!) 🤸‍♀️🍲 She was evidently trying to get out of cleaning because she kept hiding in the bathroom. Stacey on the other hand was fantastic. Super friendly and smiley, polite, efficient, on the ball, well-presented and smart and free of gravy stains. 😁🌟 Food was lush. Parsnips were a great addition. 👌👌👌👌👌👌👌👌 Still questioning the purpose of the mac n cheese which serves as a texture without any flavour whatsoever..... 🤔 Next time, hopefully the happy chef with short blonde/ginger hair serves us and the pot wash ups his plate game. PS. don't forget the delicious parsnips. Happy Easter, Toby! (and Stacey!) Hope to return soon.

Been to this one on many occasions. Food good and service is good. Always made welcome. Has a major problem the restaurant is not very clean, blinds Dado rails, electrical sockets. Not been cleaned for some time. Yet this is the 5 time of reporting it!! Also contact them we will have a word with the cleaning staff. If they have then they are not doing there job properly. May be one of the main managers needs to look at this problem. And get a deep clean done. Or next time I will inform the government higher power to reassess your hygiene rating. Please sort it thank you

It wasn't brilliant. I wanted somewhere to go and eat fairly quickly, but not fast food. We arrived about 5 45, and we were offered a variety of places to sit. The waitress was attentive and polite. It's the food that was disappointing. I'm wondering if it was the time we went, when things had been sat there for a while. The meat was beautiful, as were the roast potatoes, but the carrots, beans and sweetcorn were cold, and the cauliflower cheese a disgusting mush. We were sat near the carvery section, and unfortunately witnessed one young chef drop a spoon into the floor behind the counter, and then pick it up and put it back. I was really disappointed. Other Toby Carverys are great, just not this one.