BrewDog Cambridge

Food was delicious. Burgers were jucy flavoursome and full of meat and fresh ingredients. Onion rings and hasselbacls were amazing too. I would come back for the food. The service is pretty slow here from the waiters/waitresses. I had to get my own ketchup for instance and we waited a long time to get served.

The worst service i have experienced for a while, the staff are useless, the pretend to be busy to get out of serving people. Hot food left in the serving window for 15 minutes until I have to ask where my food and drink are. Then they make the drinks and collect the luke warm food. The fries are swimming in oil. It's just poor service and average food, it might have been nice hot but I wouldn't know. The incessant asking for tips either at the bar or when you pay on the card machine is a joke, nothing in this place warranted a tip. Not the food that's warm and swimming in oil or the pints I had to ask for after 15 minutes.

Unfortunately we had a pretty terrible experience at Brewdog Cambridge. We booked for Wings Wednesday at 530 (as per the policy as we had kids with us) but when we arrived they had already sold out of onion rings and Mac and cheese, 2 of the 4 side dishes available. The staff were very nice but were absolutely rushed off their feet and service was so unbelievably slow. We all ordered our first set of wings which were lovely - as they always are, but the problem came when we tried to order more (it was unlimited wings) we couldn't get the attention of a server for 15 minutes and then when we did order they took 25 minutes to arrive, and we were over an hour into a two hour booking. Half an hour before our booking was due to end we tried to order another portion for a couple of people at our table, we made that order at 7pm, checked in with them at 720, 730, 740... To be told they are on their way each time. The staff looked super stressed, and the kitchen staff stormed past us many times, I guess to the store room but they were clearly very annoyed as they were running in an out through the restaurant and slamming doors. By 745 I left with the children (still no wings) to get them food from Tortilla instead and my husband waited for the wings. The server was very apologetic and said the problem was not having enough stock, and gave my husband a free can of beer. It was truly a shambles of an experience and in no way did anyone have unlimited wings, we couldn't order and then when we did, they didn't come! The ones we did get were tasty but I would avoid dining in at all costs... It was a horrible experience and we left hungry. We did complain at the time and let the staff know to give them feedback and hopefully help for others but honestly I think they were too busy to listen.