Toby Carvery - East Hunsbury

I came here last thing as i was staying i the hotel on site... Amazing service from Becky, David and the team here tonight. Even towards the end of service they really made sure I felt welcome as a customer... The food was still fresh, tasty and well presented. The staff in the restaurant were really pleasant and attentive. I had a great meal and a very good evening. Great job guys.... Really pleased 👍🙂

Bad service big time it was very busy however the services we got was very very poor hence 0 mark. Completely blank us on the tables unless we wave at them. Order our drinks however one of our family didn't want carvery, poor menu for other foods so she end up with a kids meal. Long queue at carvery collection and felt bad for chap who was cutting the meats. Not only did he have to serve us , he had to deal with the takeaway meal... A little lacking and poor design of doing this. This girl was bringing 5 bowls out and dumping them on the meat area.. I wouldn't buy takeaways from this restaurant for who knows how long these foods left to go cold. The dinner was good as we could load up. Once we sat down, poor nieces were waiting for her and again we had to wave to attention. When query she went and let the other bloke to serve us. Well it ain't worth 2 meal 7.49. this bloke brought out cold bean out that god knows how long it sat in the kitchen and 4 tinky winking chicken nuggets the side of a cherry.. nothing else.. I mean he brought out two tiny bowls, not on a plate and serve her in that.. a McDonald's can do a better deal and bigger chicken nuggets for half a price. She did not get a second starter or dessert at all. When we all finish, we wait and wait to be served. Once came about 10 mins by again waves, we asked about dessert, but unfortunately she disappeared and never came back so we gave up and went to the bar and asked for a bill. Very very very poor services, poor selection of food menus and poor atmosphere. Def not worth coming here especially for those who don't want carvery. Never again to this place the way we were treated.

I visited this restaurant recently, and while the food was okay, the service was incredibly slow—especially considering how quiet the place was. Our waitress was lovely—polite and friendly—but we ended up waiting 15 minutes just for someone to come out of the kitchen and serve us at the carvery. For a setup where the food is already prepared, the delay was unacceptable. If the kitchen staff are going to stay hidden, a bell or some kind of system for customers to call for service would make a big difference. Overall, a disappointing experience that could easily be improved with better management of service.