Slug & Lettuce - Birmingham

Came here on Friday for a meal and a drink before a concert with 2 friends. Service very slow at the bar due to the amount of people ordering cocktails!! It took ages to get a drink! Bar staff had no idea who was next to be served. Ordered food at the table on the app. Food was nice. We had: Scampi and sweet potato fries Festive burger Fajita chicken pasta Very loud music at 5.45pm so couldn't have a conversation. I'm fine with loud music later on but a bit much so early. I wouldn't come here again for a pre concert meal but I do like it for drinks and a dance later in the evening.

had the pleasure of being served by Bella at Slug and Lettuce, and she was absolutely fantastic! From the moment we arrived, she was welcoming, friendly, and attentive throughout our visit. Bella made sure our drinks and food arrived promptly, and she checked in just the right amount—not too much, not too little. Her positive attitude and great service really added to our experience. Thank you, Bella, for making our visit so enjoyable!

I have been going to slug and lettuce for a number of years and always had a great experience. My latest visit was the most awful and stressful experience that I have ever had. We turned up as requested 15 minutes earlier to await our table, we stood for nearly 15-20 until we was acknowledged, this was fine as the email did say we would wait a little while. The waiter/manager informed us that they were clearing the table once he asked for my details. He asked if we went to the bar to order drinks and come back to the stand the table would have been ready for us. We accepted and went to the bar. I was then ignored for another 30 minutes as I waited patiently to be served only for someone else to be cutting in the queue and order drinks. Once we had finally got our drinks we waiting even longer to be ignored as the person who acknowledged us was too busy making cocktails at the cocktail bar. By this point we finished our drinks and left as we quite simply had enough. It has completely put us off coming back in the future. If you want to turn the place into a nightclub then I get it. But when you are serving food in a restaurant I would expect a certainly level of professionalism.