Slug & Lettuce - Newbury

We had a bottomless brunch here before Christmas whilst we did enjoy it mostly, the service was slow and we did wait a while between drinks, had to flag down our our waiter a couple of times, he was new so feel just a little more training was necessary. He was extremely friendly, pleasant and helpful though, which is more than I can say for the other staff we encountered after he finished his shift. It was also quite cold as the entrance door kept getting left open, we had to get up and shut it ourselves a couple of times. We paid a deposit to book (which I’m presuming most people do), this was not refunded or taken off our bill at the end (I didn’t notice at the time), so I had to message them after I got home. This was our second time here and both times were disappointing and of a similar experience, we thought we were just unlucky the first time so gave them another go

Lovely environment sat outside by the river enjoyed watching the swans and ducks whilst enjoying a lovely lunch. I am in a wheelchair so being able to access this was great didn't use the facilities so can not comment but was able to get around easily and get outside easily. We found it tricky to access the Gluten free menu as it required you to download the app and put in card details which we did not not want to do we did find eventually find it on the website. Food was well cooked, presented well and taste delicious. Staff were pleasant, helpful and friendly. Thank you Jess and our chef Rosanna would defo recommend.

Abbey was working behind the bar on the 5th October we were a large party of 40 , she made us all fantastic cocktails and was really helpful and polite .